Frequently Asked Questions – Carabiners, Hooks, Hardware

Do your products meet international market access standards? Can you provide corresponding certification documents?

Most of our products have passed CE (EU), UIAA (International Mountaineering and Climbing Federation), and other authoritative certifications. We can provide complete certification certificates and company test reports (such as tensile test and salt spray test reports) to ensure compliance with the market access requirements of major global markets such as Europe, America, and Southeast Asia.

What are the minimum order quantity (MOQ) and delivery time for customized products?

The MOQ for aviation aluminum series products (safety locks, dog clips, hooks) is 100 pieces; the MOQ for stainless steel/iron series products (spring hooks/connecting rings) is 500 pieces. The MOQ can be negotiated to lower the MOQ for large orders. Sample delivery takes 7-10 days, small to medium batch orders take 15-20 days, and large batch orders take 45 days. Expedited service is available for urgent orders.

Can the customized packaging meet the environmental protection and display requirements of large international supermarkets?

We support customized packaging for all scenarios, including hanging card style, gift box style, and combination packs. Bags are made of PE and environmentally friendly materials such as recyclable pulp. Sizes and barcode labels can be adjusted according to supermarket standards, fully adapting to international large supermarket display standards.

How are logistics and customs clearance for cross-border orders guaranteed?

We cooperate with internationally renowned logistics providers (DHL, FedEx, Maersk, etc.) to provide various transportation solutions including sea freight, air freight, and express delivery. We provide free commercial invoices, packing lists, certification documents, and other customs clearance materials to assist customers in successfully completing customs declarations.

Which international payment methods are supported? Can you provide a pro forma invoice (PI)?

We support mainstream international payment methods such as T/T (telegraphic transfer), L/C (letter of credit), and PayPal. After confirming order requirements, a standardized pro forma invoice can be issued within 48 working hours on working days, clearly specifying product specifications, price, logistics, and payment terms.

How is the rust resistance of stainless steel products? Can they withstand extreme environments such as marine environments and high humidity?

Our stainless steel products have a salt spray resistance of ≥100 hours and have undergone rigorous rust prevention testing to ensure they meet customer quality requirements.

How are after-sales issues (such as product damage or specification deviations) handled? Do cross-border orders support returns and exchanges?

We respond to after-sales feedback within 24 hours on weekdays and provide a solution within 48 hours. For issues not caused by human error, we support cross-border returns, exchanges, or replacements. The company will bear reasonable logistics costs (specific details to be negotiated according to the order terms), and a dedicated after-sales consultant will track the progress throughout the process.