Custom Carabiners & Hooks – OEM/ODM Manufacturing

Scope of Customisation

Product Customisation

Head Office

Aviation-grade aluminium safety main lock / dog clip / hanging clasp. Load capacity, unlocking mechanism, dimensions. Surface treatment: aviation-grade aluminium anodised colour, laser-engraved logo. Packaging options include customised hang-tag style, hanging pouch, and combination sets.

New Factory

Iron/304/316 stainless steel spring hooks/connecting rings. Product specifications and appearance customisable. Galvanised, stainless steel polished, PVD (vacuum electroplating) in various colours, laser engraved logos.

Packaging Customisation

Hang-tag style, suction-cup style, flag labels, blister packs, gift box style, and multi-packs. Compliant with display standards for major international supermarkets and hypermarkets. Supports recyclable, eco-friendly materials.

Customisation Process

1. Client Enquiry

24-hour response

2. Requirement Discussion

clarify materials, specifications, certification requirements

3. Solution Design

CAD drawings + quotation provided within 7 working days

4. Sample Production

7-15 days at main factory, 5-10 days at new facility

5. Sample Testing

Providing tensile/salt spray test reports

6. Batch Production

Main factory handles aerospace aluminium customisation; new facility handles iron/stainless steel customisation

7. Quality Inspection

8. Logistics Delivery

Cooperation Models

OEM

Mass production according to customer drawings, affixing customer branding, with concurrent provision of international certification documentation

ODM

Delivering end-to-end solutions from material selection and R&D design to finished product delivery, based on customer functional requirements

BTO

Precision production to order with no pre-stock inventory, accommodating urgent orders

CTO

Flexible customisation of materials, dimensions and aesthetics upon standardised product platforms, enabling rapid response to bespoke demands

After-sales

The company has established a standardized after-sales service system featuring “full lifecycle, rapid response, and customization,” providing transparent and efficient support to global customers.

Rapid Response Mechanism

Dedicated after-sales consultants provide one-on-one support, responding to customer inquiries, feedback, and complaints within 24 hours on business days. For issues such as product specification deviations, damaged packaging, or usage questions, solutions are provided within 72 hours, with restocking, returns/exchanges, or technical support executed within 7 days.

Complementary Support Services

Free product manuals, operation tutorial videos, and authoritative third-party testing reports are provided; online/offline operation training and installation guidance are available for corporate clients and engineering orders; long-term partners receive regular product maintenance suggestions, technical upgrade notifications, and updates on industry compliance standards.

Dedicated After-Sales Assurance

A green service channel is available for large international supermarkets and other retail clients, as well as large customized orders, providing real-time logistics tracking, delivery acceptance assistance, and after-sales follow-up services; sales data is simultaneously provided for reference, helping clients optimize inventory management and product portfolio; expedited processing of urgent orders is supported to ensure timely market delivery for clients.

Closed-Loop Feedback Management

Establish a ledger of customer needs and issues, track the progress of handling throughout the process and keep customers informed in a timely manner; conduct satisfaction follow-ups after handling, continuously optimize service processes and efficiency, and ensure that customer demands are fully resolved.